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MailScanner message in outlook
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bm777
Junior Member


Joined: 16 Jul 2012
Posts: 8

PostPosted: Wed Aug 22, 2012 5:40 am    Post subject: MailScanner message in outlook Reply with quote

Hi all,
I am getting a peculiar error as below:

Warning: E-mail error detected
Our virus detector failed to completely analyse a message you sent:-
Any parts of the message that could not be analysed will not have been delivered.

If you are using Microsoft Outlook, we strongly recommend you change your outgoing message format from "Rich Text" to "HTML" or "Plain Text".

1) Click on the "Tools" menu and choose "Options..."
2) Go to the "Mail Format" tab
3) For message format, select "HTML" or "Plain text"
4) Click OK

The virus detector said this about the message:
Report: Report: Could not parse Outlook Rich Text attachment

checked the settings in outlook and they are OK..can anyone please help?

thanks
gb
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gerasimos_h
Site Admin


Joined: 09 Aug 2007
Posts: 1753
Location: Greece

PostPosted: Wed Aug 22, 2012 5:56 am    Post subject: Reply with quote

Change in /opt/MailScanner/etc/MailScanner.conf

1) Try "TNEF Expander = internal" as the internal one, while slower, is
more flexible in what it can parse.
2) If that doesn't help, then just set "Expand TNEF = no" to disable
TNEF expansion completely.

source: http://lists.mailscanner.info/pipermail/mailscanner/2005-April/048465.html

gerasimos_h

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http://sms.it-ccs.com
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bm777
Junior Member


Joined: 16 Jul 2012
Posts: 8

PostPosted: Wed Aug 22, 2012 7:30 am    Post subject: Reply with quote

Thank you..I will follow your instructions...

best regards
gb
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