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Avantfax and OTRS
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vadim
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Joined: 16 Oct 2008
Posts: 40

PostPosted: Thu Oct 16, 2008 2:06 pm    Post subject: Avantfax and OTRS Reply with quote

We keep using your programme, because find it rather attractive, but nevertheless we have some questions regarding its use.

1. We have downloaded an AVANTFAX, but in your webpage we found out one oldtime version dated this March. That is why we wonder if you are going to renew this version

2. In office we use OTRS (http://otrs.org) . Could it be possible to add this programm to SMS?

3. Aren't you going start working with Default charset UTF-8, because it is the question of a big importance for us as we are working mainly with the Russian language

4. Phpmyadmin programme is convenient for arranging database MYSQL. Could it be possible to add this programm to SMS?


Honestly find that if you will install some innovations it will double your still high popularity
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gerasimos_h
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Joined: 09 Aug 2007
Posts: 1753
Location: Greece

PostPosted: Thu Oct 16, 2008 6:28 pm    Post subject: Reply with quote

Hi and welcome...

1. The latest version of AvantFax (3.1.4) is available at SMS-Current tree at
http://sms.it-ccs.com/isos/index.php?dir=SMS-Current%2Fextra%2Fpackages%2F
You will also need to upgrade php and hylafax from
http://sms.it-ccs.com/isos/index.php?dir=SMS-Current%2Fslackware%2Fn%2F
That's the reason It's outdated at download area.

2. I'll check it and post my thoughts.

3. I'll eventually.

4. You are the second person in two days who ask for phpmyadmin. I'll add phpmyadmin, I don't know yet if it will be ready out of the box or create a package of it on extra/packages.

gerasimos_h

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vadim
Member


Joined: 16 Oct 2008
Posts: 40

PostPosted: Tue Oct 21, 2008 12:38 pm    Post subject: Avantfax and OTRS Reply with quote

Thank you for your kind reply.
There are several questions that i would like to ask you:

1.AVANTFAX
Am i right, that you are going to renew a program PHP and HULAFAX in an SMS SERVER, so it could be possible to install a new AVANT Fax version at once, without any delays?

2.Have you already investigated an OTRS program as i mentioned in the last letter? Could it be possible if you add it in a new SMS SERVIR version?
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gerasimos_h
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Joined: 09 Aug 2007
Posts: 1753
Location: Greece

PostPosted: Tue Oct 21, 2008 1:15 pm    Post subject: Reply with quote

It seems you are missing the progress of SMS...
SMS-Current Changelog is here and in forum announcements here

1. Quite easy and simple just upgrade php, hylafax from slackware/n and install libXrender (if you haven't install Xorg & KDE package) from slackware/x.
Setup your hylafax server (you need to have a working hylafax server for avantfax to install).
Then install avantfax from extra/packages.
If you have previous installation of avantfax you might need to upgrade it manual, or another way is to flush old database and users before installing avantfax.

2. otrs it's already available at extra/packages I'll include it as an extra package.
I just made the basic installation under /opt/otrs with otrs-web web directory. After installation of otrs package you will have to navigate to http://yourhostname/otrs/installer.pl to install mysql database and you are ready.

I 'll include phpmyadmin in SMS installation, that means that it will be available in SMS.Live.CD too.

gerasimos_h

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vadim
Member


Joined: 16 Oct 2008
Posts: 40

PostPosted: Thu Oct 23, 2008 2:05 pm    Post subject: Avantfax and OTRS Reply with quote

Dear friend,

I appreciate your previous answer. Thanks alot.

Would you be so kind to give information regarding the following questions:

1. AVANTFAX
Taking into consideration your instructions, we had a try to download an AVANTFAX on a clear computer

Edit /etc/inittab and change the line
d1:12345:respawn:/usr/sbin/faxgetty /dev/modem
to
d1:12345:respawn:/usr/sbin/faxgetty /dev/ttyACM0

faxaddmodem
faxmodem ttyACM0
reboot

faxstat
Quote:
HylaFAX scheduler on sms.org: Running
Modem ttyACM0 (+1.999.555.1212): Running and idle



wget http://sms.it-ccs.com/isos/SMS-Current/extra/packages/avantfax-3.1.4-i486-2sms.tgz
installpkg avantfax-3.1.4-i486-2sms.tgz

wget http://sms.it-ccs.com/isos/SMS-Current/slackware/x/libXrender-0.9.4-i486-1.tgz
installpkg libXrender-0.9.4-i486-1.tgz

But after its oppening http://sms/avantfax/admin/admin.php there appeared the following massage:

PHP5 on this system lacks both FileInfo and mime_content_type - Please install -

What did we do wrong?

-----------------------------------

2. OTRS
We downloaded on new computers SMS Server and made the corresponding actions, now it works correct.

wget http://sms.it-ccs.com/isos/SMS-Current/extra/packages/otrs-2.3.3-noarch-1sms.tgz
installpkg otrs-2.3.3-noarch-1sms.tgz

*** Edit /opt/otrs/Kernel/Config.pm and change the line
$Self->{'SecureMode'} = 1;
to
$Self->{'SecureMode'} = 0;

http://yourhostname/otrs/installer.pl

*** Edit /opt/otrs/Kernel/Config.pm and change the line
$Self->{'SecureMode'} = 0;
to
$Self->{'SecureMode'} = 1;
The last comand blocks installation procedure.


We use * signes for the new users who will use this programm in future

-----------------------------------

3. Could you help us with MAIL SERVER setting.
We have already made A and MX record. As an example, it calls mail.example.com
What configurative acrions should we undertake to make it works?
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gerasimos_h
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Joined: 09 Aug 2007
Posts: 1753
Location: Greece

PostPosted: Thu Oct 23, 2008 3:43 pm    Post subject: Reply with quote

1. You forgot to upgrade php-5.2.6 from SMS-Current.

2. So you say I need to edit Config.pm? I will.

3. I need to know what you want to setup. Send me a schema of your mail server.

gerasimos_h

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vadim
Member


Joined: 16 Oct 2008
Posts: 40

PostPosted: Fri Oct 24, 2008 2:25 pm    Post subject: Reply with quote

Thank you for the answer!

1. AVANTFAX
we have already renewed PHP and today AVANTFAX works well. In the future we'll continue our tests with this programm.

----------------------------------

2. Mailserver setting
We have already made sheme of mail server, please investigate it.
Hier: http://www.medargo.ru/123.jpg

----------------------------------

3. UTF-8
LOCAL has an according settings:
root@sms:~# locale -a | grep ru
ru_RU
ru_RU.cp1251
ru_RU.koi8r
ru_RU.utf8
ru_UA
ru_UA.utf8

SquirrelMail finds out the Russian language under the following terms:

$languages['ru_RU']['NAME'] = 'Russian';
$languages['ru_RU']['CHARSET'] = 'utf-8';
$languages['ru_RU']['LOCALE'] = 'ru_RU.UTF-8';
$languages['ru']['ALIAS'] = 'ru_RU';

We made some setting in this programm, adding the corresponding amendments. For your require it would be no problem for us to let you know its detailed describtion.


We believe that it could be more reasonable if the Local setting SMS Server would be the following:
ru_RU.UTF-8

----------------------------------

4. Initially the servire programm is mainly done for office users.
Under our point of view, it would be more reasonable in office conditions work with ZIMBRA (http://www.zimbra.com/) because of its conveniant and reliable work. Nevertheless we appreciate your choice.
Besides it may work with SAMBA together and could be used to conduct the Windows Domain. This way it would be more appropriate for small groups of office users.
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gerasimos_h
Site Admin


Joined: 09 Aug 2007
Posts: 1753
Location: Greece

PostPosted: Fri Oct 24, 2008 4:17 pm    Post subject: Reply with quote

1. You probably didn't restart apache after php upgrade, that's why today it's working.

2. Just run netconfig-lcd and change
hostname = mail
domain = gubnews.ru
Double check /etc/postfix/main.cf for
$myhostname and $mydomain
reboot and you will have no problem unless you have another mail server involved.
I just did a
dig mx gubnews.ru
and found the MX record with priority 1.

p.s. you can mail me or pm me if you like to send me private info about your server.

gerasimos_h

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vadim
Member


Joined: 16 Oct 2008
Posts: 40

PostPosted: Mon Oct 27, 2008 11:36 am    Post subject: Avantfax Reply with quote

Hello, dear friend
Thank you for the latest answer
Regarding AVANTFAX

1.Fax can't be exepted.
That is why we changed parametrs of an directory to 777 and it starts working.

chmod 777 /var/www/htdocs/avantfax/faxes/recvd

2. Error in Fax sending
As we start sending fax, the programm says about the following mistake:

Send Fax
Problem sending the fax.
sendfax: /usr/local/lib/fax/typerules: Can not open type rules file. Unable to setup file typing and conversion rules


There are following Log-file:

26.10.2008 17:06 Exec_sendfax error: /usr/local/lib/fax/typerules: Can not open type rules file. Unable to setup file typing and conversion rules
26.10.2008 17:06 Exec_sendfax failed: /usr/bin/sendfax -R -n -o 'admin' -f 'root@localhost' -x '' -r '' -y '' -V '' -X '' -Y '' -U '' -W '' -S 'administrator' -d '84992424358' /var/www/htdocs/avantfax/tmp/fce0876fdsms.tiff



I would like to inform you that i go on holidays, but nevertheless in the nearest future after my arrival we will continue. Would it be better for you to discuss it by e-mail or by forum?
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gerasimos_h
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Joined: 09 Aug 2007
Posts: 1753
Location: Greece

PostPosted: Tue Oct 28, 2008 6:52 am    Post subject: Reply with quote

Have you upgraded to latest hylafax version from SMS-Current? (hylafax-5.2.7-i686-3sms.tgz)
There were some errors in previous slackbuild.
One solution is to upgrade hylafax, the other solution is to create a symlink with
ln -s /usr/lib/fax /usr/local/lib/fax

Have a nice holidays
gerasimos_h

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